Support

Our live chat connects you with a real team member within minutes — perfect when you need an immediate answer about a bet, a game rule, or a pending transaction. Available around the clock, chat is designed for quick problem solving: short waits, clear guidance, and follow-up if you need more time to sort things out.

Quick answers: a help center that actually works

Before contacting support, check the FAQ and Help Center where we’ve gathered the most common questions on account setup, deposits and withdrawals, security checks, game rules, and promotions like Drops & Wins, Treasure Island Madness, and OnlyPlay events. The Help Center organizes solutions by topic so you can find clear, step-by-step guidance fast. If a topic needs deeper attention, the articles point you straight to the right support channel.

Email and phone support for detailed issues

For documentation-heavy or account-specific requests, email our team at customerservice@pinnacle.com. Emails are handled carefully and are ideal for verification, account changes, or disputes that require records. Phone support is also available in many regions when you prefer to talk through an issue — availability varies by country, and the team will explain any regional options when you reach out.

Response times you can count on

We aim to resolve most chat requests within minutes, so you rarely wait long for help. Email replies typically arrive within 24 hours, often much sooner during business hours. Phone lines are answered promptly when available; if demand is high, you’ll be placed in a short queue and given an estimated wait time. For urgent matters involving withdrawals or account access, using chat and phone together speeds things up — chat to open the case, then allow the email thread to document progress.

Support that knows the details — and stays with you until it’s fixed

Our agents are trained to handle account issues, payment queries across many methods, and gameplay questions from major software providers. Whether your concern is a pending bank transfer, a cryptocurrency withdrawal, or promo eligibility, the team works to resolve things quickly and clearly. If a question requires escalation, you’ll be assigned a point of contact who follows through until the issue is closed.

Personal, approachable help every time

We treat every inquiry as a priority and communicate in plain language — no technical jargon unless you want it. Tell us what happened, include any relevant screenshots or transaction IDs, and we’ll get to work. If you prefer a quick overview of how the site operates, check our key sections for more details.

If you can’t find what you need in the Help Center, reach out via chat or customerservice@pinnacle.com — support is available when you need it, ready to guide you back to the action.